Player Privacy Policy

This Privacy Policy explains how Joka collects, uses, stores, and protects the personal information of players in Canada. We respect your privacy and aim to be clear about what data we gather when you create an account, make transactions, play games, or use our website and mobile services. This page describes the categories of data we process, how we use it, who we may share it with, and the choices available to you.

Types of data we collect

Personal data

When you register an account we collect information such as your name, date of birth, email address, phone number, residential address, and identity documents when verification is required. We also keep account credentials and communication records with our support team.

Technical data

We collect information about your device and connection, including IP address, browser type, operating system, device identifiers, and usage data. This helps us provide a secure service and improve site performance on desktop and mobile.

Transactional and activity data

We record deposits, withdrawals, game play, bets, wins and losses, bonuses claimed, and other account activity. Transaction details such as payment method and partial payment identifiers are retained to process payments and prevent fraud.

How we use your information

We use your data to operate and improve our services, including account setup and management, payment processing, identity and age verification, fraud and AML checks, customer support, and resolving disputes. We may analyze aggregated activity to understand trends and to detect abuse or technical issues. Where required by law or to protect our users, we may retain or disclose information to comply with legal obligations.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to remember settings, keep you logged in, measure site performance, and deliver relevant content. Third-party service providers may also place cookies for analytics and marketing purposes. You can manage cookie preferences through your browser settings or via any cookie controls we provide on the site.

Data protection and security

We maintain administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and periodic reviews of our security practices. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute protection.

Sharing information with third parties

We may share data with service providers and partners who assist with payments, identity verification, fraud prevention, game providers, hosting, analytics, and customer support. When we share information we require these parties to protect it and use it only for the purposes we specify. We may also disclose information when required by law or to protect our rights and the safety of our users.

Your rights and choices

You can access, correct, or update most of the personal information in your account by signing in and editing your profile or by contacting our support team. You may request deletion of your account subject to legal or business requirements that require us to retain certain records. You can also set deposit limits, self-exclude, or opt out of marketing communications where such controls are available in your account settings.

Access, correction and deletion of data

To request access, correction, or deletion of your personal information, contact our support team through your account portal. We will respond in accordance with applicable privacy rules and subject to any lawful reasons to retain records, such as anti-money-laundering checks or dispute resolution.

Privacy policy updates

We may revise this policy from time to time. When we make material changes we will update the date on this page and, where appropriate, notify you by email or in your account. Continued use of the service after updates means you accept the revised policy.