Terms and Conditions

These Terms and Conditions explain the rules that govern your use of Joka’s online casino services in Canada. They describe the relationship between you and us, set out your responsibilities when using the platform, and explain how we manage accounts, payments, promotions, and disputes. By registering or playing you accept these terms and any additional rules that apply to specific offers or features.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for any activity that occurs under your account. Only one account is permitted per person, household, or address unless we explicitly approve otherwise. You must keep your contact and identity information accurate and notify us if details change. We may suspend or close accounts, withhold funds, or request additional documentation if we detect suspicious activity, chargebacks, fraud, or breaches of these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your province and not subject to any local restrictions that prohibit online gambling. Residents of jurisdictions blocked by our rules are not permitted to open accounts. We require identity and address verification before certain actions, including the first withdrawal or when cumulative deposit thresholds are reached. Failure to complete verification may delay or prevent withdrawals.

Acceptable platform use

Use the platform fairly and lawfully. Prohibited activity includes using automated tools or bots, colluding to manipulate game outcomes, exploiting software bugs, sharing accounts, or using VPNs to bypass geographic restrictions. You must not attempt to launder funds or conceal the origin of payments. We provide responsible-gambling tools such as deposit limits, session reminders, time-outs, and self-exclusion; please use these features if you wish to control your play.

General bonus and promotion rules

All promotions are subject to specific terms which supplement these general rules. Only one bonus may be active per account unless otherwise stated. Promotions may carry wagering requirements, game contribution rules, maximum bet limits while wagering, and expiry periods. We reserve the right to refuse or reverse bonus credits and winnings if we reasonably suspect abuse, fraud, or breach of promotional terms. Always check the offer page for full conditions before claiming a bonus.

Deposits and withdrawals

Deposit and withdrawal options, minimums, and processing times may vary by method and your location. We perform payment method checks and may require proof that you own the payment instrument before processing withdrawals. Withdrawals may be subject to verification and security reviews; pending checks can delay payments. Fees imposed by banks or intermediaries are your responsibility unless we state otherwise. Withdrawal limits may apply and can differ by account status.

Verification and security checks

We may request government ID, proof of address, and supporting documents for payment methods. Documents should be clear and valid. Verification is required to comply with anti-money-laundering and age verification obligations and to protect both you and the platform.

Dispute resolution

If you have a complaint contact our support team so we can investigate. We aim to resolve most issues through our internal process; where appropriate we will review account records and provide a response. If a satisfactory outcome is not reached, we will advise on further steps available to you, including any applicable external complaint channels referenced in your account area.

Updates to terms and conditions

We may modify these terms from time to time. Changes will be posted on the site and, where appropriate, communicated to your registered contact details. Continued use of the service after updates indicates your acceptance of the revised terms. Please review the terms periodically to stay informed of any changes.