Privacy, and Data Policy

We operate Joka as an online casino and take privacy seriously. This page explains how we collect, use and protect personal data when you create an account, make payments, play games or contact support. It covers the types of information we collect, how that information is used, the protections in place, cookie and tracking practices, your rights over data, and how we share information with third parties. Read this policy to understand what data we hold and how to manage it.

Information we collect

We collect data needed to operate accounts, process payments and deliver services. Data types are grouped below for clarity.

Personal data

Name, date of birth, contact details, identification documents for verification, and account credentials. Personal data is used to confirm identity, prevent underage play and meet regulatory requirements.

Technical and usage data

Device identifiers, IP address, browser type, operating system, device language, session logs and game-play records. This data helps with login, site functionality and security monitoring.

Transactional data

Deposit and withdrawal records, payment method details, transaction timestamps and wagering history. Transactional data supports payments, payouts, accounting and anti-fraud checks.

How information is used

Data is used to create and manage accounts, verify identity, process deposits and withdrawals, and respond to support requests. Information also supports security checks, fraud prevention, compliance with legal obligations and enforcement of terms. Limited analytics and service improvement activities use aggregated or pseudonymized data.

Data protection and security

Data in transit is encrypted and access to personal data is restricted to authorised personnel and processors. We work with payment providers and service vendors that follow secure practices. Retention periods are set to meet legal and operational needs; inactive accounts are handled in line with retention rules. Security measures are reviewed periodically.

Cookies and tracking technologies

Cookies and similar technologies are used to maintain sessions, remember preferences and measure site performance. Third-party analytics and advertising providers may set cookies. You can manage cookie settings via your browser and opt out of certain tracking tools where available.

Your rights

You have the right to access, correct or delete your personal data, and to request restriction or portability where applicable. Requests can be submitted using your account settings or by contacting [email protected]. We may require verification before fulfilling requests. Some data may be retained to meet legal or compliance obligations.

Data sharing and third parties

We share data with service providers that perform payment processing, identity verification, analytics, and customer support. Data may also be disclosed to comply with legal obligations or to protect safety and security. Third parties are bound by confidentiality and security obligations.

Updates to this policy

Privacy terms may be updated. Material changes will be posted with an effective date and notified to account holders. Continued use of the service after changes indicates acceptance of the revised policy. Check this page for the latest version