Responsible Gambling

We take responsible play seriously at Joka. This page outlines Joka Responsible Gambling commitments and the safety tools available in your account. Set limits, take time-outs, or self-exclude if you need a break. We provide clear controls and information so players can manage activity and spending. If you recognise risky behaviour, get help early. The sections below explain protection principles, practical controls, signs of problem gambling, tips to stay in control, and how to reach professional support.

Player Protection Principles

Player safety is a priority. Limits and controls are offered to reduce harm and help you keep play within personal boundaries. Privacy and age checks support safe access. Behavioural indicators are monitored to prompt support where appropriate. Joka Responsible Gambling means giving clear options and easy access to tools so members can act quickly when needed.

Account Controls

Deposit and Loss Limits

Set daily, weekly, and monthly deposit limits in your account. Loss limits can also be applied to cap net losses over a chosen period. Lowering limits takes effect immediately. Raising limits may require a short waiting period for cooling-off.

Time-Outs and Self-Exclusion

Use time-outs to pause access for short stretches or choose longer self-exclusion periods ranging from months to permanent. Once activated, access is blocked for the selected period and promotional contact is stopped. You can enable these options in account settings or request them via support.

Recognising Problem Gambling

Watch for signs: chasing losses, spending more time than intended, neglecting responsibilities, borrowing money to play, or hiding activity. Emotional changes such as anxiety or irritability around play are also warning signs. Early recognition helps prevent escalation.

Staying in Control

Practical steps: set firm deposit and loss limits, schedule regular breaks, avoid gambling when impaired by alcohol or stress, and never use borrowed money. Check your account activity regularly and use reality checks to monitor session length. Close or restrict accounts if control is lost.

Professional Help and Support Organisations

Where to get help

Contact local helplines and counselling services if you need support. Options include Gamblers Anonymous, Gambling Therapy, and provincial problem gambling lines such as ConnexOntario-style services. If you need account restrictions implemented, contact live chat or email support from your account. Professional help is available 24/7 through national and local resources.