Legal Terms and Conditions
Welcome to Joka Terms and Conditions. This page sets out the rules that govern use of the platform and the contractual relationship between us and account holders. Read these terms before registering, depositing, playing, or requesting withdrawals. The clauses below cover account responsibilities, eligibility, acceptable use, bonuses, payments, disputes, and how we update the terms. Using the site indicates acceptance of these rules and any referenced policies. Keep records of your account activity and contact support for operational or account questions.
Account responsibilities
Registration and verification
Register with accurate personal details and keep them current. KYC verification may be required before any withdrawal and at other times to confirm identity and age. Submit government ID, proof of address, and any payment ownership evidence when requested.
Account security
Protect login credentials and do not share accounts. Notify support immediately of unauthorized access. We may suspend or close accounts that show suspicious activity, multiple registrations, or breaches of the terms.
Eligibility requirements
Only eligible users may open accounts. You must meet the minimum legal age in your jurisdiction to gamble and comply with local laws. One account per person, household, or device is allowed. Residents of restricted jurisdictions are not permitted to register or play for real money.
Acceptable use of the service
Use the platform for lawful, personal gambling only. Abuse, fraud, chargebacks, collusion, automated play, or attempts to circumvent rules are prohibited. Do not use VPNs or false information to bypass territorial or account restrictions. We enforce limits and may apply sanctions for violations.
Bonus and promotion rules
Bonuses are governed by specific promotion terms. General principles: bonus funds and free spins carry wagering requirements and game restrictions; only one bonus may be active at a time; maximum bet limits apply while bonus funds are active; abuse of promotions may lead to forfeiture. Wagering requirement examples are shown in promotion terms - common examples include 35x on bonus amounts.
Deposits and withdrawals
Deposit options include cards, Interac, e-wallets and crypto where available. Minimum deposit: CA$20 unless different amounts are shown in the cashier. Withdrawals require verified identity and may be paid via the original method where possible. Minimum withdrawal amounts and limits apply and are listed in the cashier. Fees from banks or intermediaries may apply and are the payer's responsibility where disclosed.
Dispute handling
Raise disputes via live chat or email to [email protected]. Provide relevant account details and documentation. We will investigate and respond in a reasonable time. Where binding third-party dispute resolution is available, terms will identify the applicable process. Decisions are based on these terms and supplied evidence.
Updates to the terms
We may amend these terms from time to time. Changes take effect when posted on the site or communicated to account holders. Continued use after amendments constitutes acceptance. Check this page regularly for updates and retain copies of prior versions for reference.