Get in touch with our team
Need help? Our support team is ready to assist with account-related questions, verification and withdrawals, technical concerns, or general feedback. Reach out any time and we’ll guide you through deposits, KYC checks, game access or promo enquiries. Fast live chat and email support are available for routine issues, while more complex cases are handled by specialist teams to ensure a clear, practical resolution for Canadian players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical response under 30 min) |
| General enquiries | [email protected] (accounts and billing; replies within 24 hours) |
| Affiliate enquiries | [email protected] (manager assigned during onboarding) |
| Phone | +1 416 583 4192 (press 1 for support; press 2 for payments) |
| Working hours | Mon-Fri, 09:00-18:00 ET; 24/7 for critical issues and VIP support |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please include a clear subject line, your account username, and current contact details to help us process your request faster. Attaching screenshots or verification files speeds up review and reduces delays. Expect a response within standard support times.
Send us a message
Response Time
Our support team aims to respond to most requests within one business day. Simple questions, such as account help, deposits or bonus queries, are usually handled faster, while more complex issues like verification checks or dispute investigations can take several days to resolve depending on their nature. We'll keep you updated until the matter is closed.
Feedback
Your feedback helps us improve the site. Please share suggestions, ideas, or any issues you’ve noticed and our team will review them carefully. We use user input to refine game selection, promotions, payments and overall usability, and we aim to respond promptly where appropriate. Thanks for helping us make the experience better for players across Canada.